Shipping policy

Last updated: August 5, 2026

Flowelle is operated by FLOWELLE LLC. This Shipping Policy explains how orders placed through shopivty.us are processed and delivered.

1. Order processing
Most orders are processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from transit time. During holidays, promotions, or other high-volume periods, processing may take longer.

2. Shipping destinations
We ship to the United States and to the international destinations currently available at checkout. If checkout does not accept your delivery address, shipping to that destination is not currently available.

3. Estimated delivery times
For orders shipped within the United States, estimated transit time is generally 4–5 business days after dispatch. Delivery estimates for other destinations are shown at checkout or in the carrier tracking information when available. All delivery times are estimates and are not guaranteed. Carrier delays, customs processing, weather, and other circumstances outside our control may affect delivery.

4. Shipping rates
Available shipping methods and charges are displayed at checkout before payment. Rates may vary based on the destination, order value, package weight, and selected service.

5. Customs, duties, and taxes
International orders may be subject to import duties, taxes, or customs fees. Any charges not collected at checkout are the customer’s responsibility and are determined by the destination country’s authorities.

6. Tracking your order
When your order is dispatched, we will send a shipping confirmation email containing tracking information when available. Tracking updates may take time to appear after the carrier receives the package.

7. Address changes
Please review your shipping address before submitting your order. If you need to request a change, contact us as soon as possible at ggjj939325@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

8. Delayed, lost, or damaged packages
If tracking shows a delay, your package has not arrived within the estimated delivery window, or it arrives damaged, contact us at ggjj939325@gmail.com with your order number. We will assist with the carrier investigation where applicable. For returns and refunds, please review our Refund Policy.

9. Contact
Questions about shipping should be sent to ggjj939325@gmail.com.