Welcome to the Flowelle FAQs. For questions about a product or an order, please contact our customer support team.

When can I expect to receive my order?

Most orders are processed within 1–3 business days, excluding weekends and public holidays. Processing is separate from transit time and may take longer during holidays, promotions, or other high-volume periods.

For orders shipped within the United States, estimated transit time is generally 4–5 business days after dispatch. Estimates for other destinations are shown at checkout or in the carrier tracking information when available. Delivery times are estimates and are not guaranteed. See our Shipping Policy for full details.

Where do you ship?

We ship to the United States and to the international destinations currently available at checkout. If checkout does not accept your delivery address, shipping to that destination is not currently available. International orders may be subject to duties, taxes, or customs fees. Please review our Shipping Policy.

How much does shipping cost?

Available shipping methods and charges are displayed at checkout before payment. Rates may vary based on the destination, order value, package weight, and selected service. Please check the options for your order at checkout.

How do I track my order?

When your order is dispatched, we will send a shipping confirmation email containing tracking information when available. Tracking updates may take time to appear after the carrier receives the package. If you need help, contact us with your order number.

Can I cancel my order or change my shipping address?

Please contact us at ggjj939325@gmail.com as soon as possible with your order number and request. We will check the order status and let you know what is possible. We cannot guarantee an address change after an order has entered processing or has been dispatched. Please review the Refund Policy for applicable cancellation and return rights.

What should I do if my item is defective, damaged, or incorrect?

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and help resolve it. Include your order number and a description of the problem. Please follow our Refund Policy and contact us before sending an item back.

What is your return policy?

You have 7 days after receiving your item to request a return. Eligibility conditions and exceptions apply: items generally must be unworn or unused, with tags and original packaging, and you will need a receipt or proof of purchase. Swimwear has additional hygiene requirements. Please read our Refund Policy for the full conditions, exclusions, and applicable European Union cancellation rights.

To start a return, email ggjj939325@gmail.com. If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

When will I receive my refund?

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us. See our Refund Policy.

How do exchanges work?

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Return eligibility conditions apply. Please see our Refund Policy.

Where can I ask about product warranties or bulk orders?

Please contact our customer support team about the specific product and quantity before ordering. We can check the information relevant to your request.

Who operates Flowelle, and how can I contact you?

Flowelle is operated by FLOWELLE LLC.

• Business address: 132-35 Sanford Ave, Apt 1G, Flushing, NY 11355, United States.
• Registered company / mailing address (as listed in our Wyoming filing): 30 N Gould St Unit 9471, Sheridan, WY 82801, United States.
• Email: ggjj939325@gmail.com
• Phone: +1 914-315-9566

We reply to customer emails within 1–2 business days. You can also use our Contact page. For returns, please contact customer service and follow our Refund Policy before sending any items.